Refund policy

At Snack Vela, all our products are freshly prepared and fall under the perishable food category. For this reason, we do not offer returns on any snacks or cakes once they are delivered.

If you face any quality issue with your order, please reach out to us at snackvela@gmail.com with your order details and a clear description of the concern. We will assess the issue and, if valid, provide a full refund. The refund may take up to 7 days to reflect in your account.

You can contact us anytime at snackvela@gmail.com for concerns related to your order or quality checks.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the product is damaged, stale, or incorrect. Your satisfaction is important to us, and we will review the concern promptly.

Exceptions and non returnable items
Since all Snack Vela products are freshly made and perishable, they cannot be returned under any circumstances. This includes all snacks, cakes, custom gift boxes, and limited edition items.

Exchanges
We do not offer exchanges. If there is a genuine quality concern, you may request a refund and place a fresh order.

Refunds
Once we evaluate and confirm a quality issue, we will process a full refund to your original payment method. Please allow up to 7 days for the amount to reflect in your account.
If you have not received your refund after this period, you can write to us at snackvela@gmail.com